Frequently Asked Questions (FAQ)

Purchase Guide:

Q: How can I make a purchase?

A: Currently, we only accept payments through PayPal. We plan to introduce additional payment methods in the future. We apologize for any inconvenience caused.

Q: How do I pay with PayPal?

A: Simply use your PayPal email address when placing your order. After completing the order, you will receive a PayPal invoice via email. Payment confirms your successful purchase. Please ensure that your shipping address matches your billing address.

Knife Details:

Q: Are the knives sharp upon delivery?

A: Yes, unless otherwise specified, all knives are shipped sharp. We offer a limited selection of blunt/dull knife options, which means the knife will not be able to cut.

Shipping:

Q: Where does the order ship from?

A: We have warehouses in both China and the United States. The delivery location is determined based on the actual storage availability in our warehouses.

Q: How long does it take for my order to be shipped?

A: Your order will be dispatched within 1-5 working days. Please note that shipments may be delayed on weekends or holidays.

Q: What shipping methods are used, and how long will delivery take?

A: Ship within USA: 7-15 Days，Ship from China: 30-45 Days

Order Processing:

Q: Is my personal information secure?

A: Absolutely. We prioritize your privacy and do not share customer information with any third parties. We solely use your email address and shipping details to process and deliver your order and will only contact you if necessary. Your payment information is never stored on our website.

Q: What is your return policy?

A: Our return policy covers 30 days from the delivery date. If you receive a defective or faulty item within this period, please contact us with your order ID. We will offer returns, refunds, or free replacements. If 30 days have passed since the delivery of your purchase, we regret to inform you that we cannot accept returns or exchanges.